6 Simple Tips on How to Train New Cleaners & Maids for your Cleaning BusinessNov 08, 2021 | Audrey
No matter the company, or the industry you belong to, there are plenty of obvious benefits to training new employees. For your cleaning company, skilled staff will provide better customer service and be more efficient when cleaning. Eventually, trained employees will better represent your company than untrained employees. Here are 6 tips for training your new maids & cleaners.
The hardest part of hiring employees is trusting them in face-to-face situations with your precious customers. It is absolutely essential that your cleaners are taught exactly what to say as well as how to handle difficult situations and conversations. The basic etiquette like Greeting them when meeting in person, Talking with their kids, caring for their pets, etc must be instructed while they are on training. You need to give them scripts so that they know What to say or what to avoid and exactly how to answer confidently. Paying attention to customers’ concerns is the most important aspect of any service-based industry.
Build a healthy work relationship
Building a healthy relationship with employees is essential for any organization. It has been observed that when there is a healthy relationship with employees, they put more effort into the work and live up to the expectations. Boosting Work motivation leads to increased productivity. It also reduces workspace conflicts and establishes the bond of trust. Appreciating your employees when they do good work impacts positively towards their connectivity to their organization and the work they do.
Health and safety
Cleaners are exposed to various risks and hazards all the time. Most of the cleaning products are toxic and harmful to the skin which leads to occupational skin irritations. Long-term close contact with these chemicals can lead to negative effects on your health such as eczema, dermatitis, skin burns, and even damage to the eyes. It’s really important for you to do your due diligence and teach your staff how to handle all sorts of situations which prevent them from common hazards. Following workplace safety instructions like wearing protective gloves, aprons, and Eye safety goggles minimize all kinds of risks.
Product and tools
Training the usage of cleaning equipment to your employees is a very important aspect of your cleaning business. It is also essential to draw up a strict safety program on the safe storage and handling of cleaning chemicals. Make a list of all the products and equipment you use in your company and demonstrate its uniqueness to your employees. To save your time you can visit the equipment's website and get their instructions. Use the manufacturer's information to get a clear idea of how the products and equipment are being used. If you have a professional cleaning business, teach your employees the proper use of cleaning equipment such as pressure washers, vacuum cleaners, polishing machines, etc., under a certified instructor.
A Cleaning Checklist ensures you that each and every task should be completed. This makes your business organized and also helps cleaners to remember what to do each and every time they clean Customer’s home or office. A cleaning checklist can be printable or available on your website for the ease of your customers as well as employees.
General cleaning instructions
It is difficult for cleaners to remember everything they learned during their training. So, create a standard set of instructions intended to provide an outline for their daily, weekly, and monthly routines. Things like the Garbage/recycling process, equipment, and supplies as well as what to do prior to arrival or on-site at the workplace. Basic daily duties like collecting garbage, replenishing short supplies, checking vacuum bags are all must for new maids or cleaners.
“The only thing worse than training your employees and having them leave is not training them and having them stay.”
- Henry Ford